Frequently Asked Questions

A range of Frequently Asked Questions is below. Still can't find what you're looking for? Get in contact with us and we'll be happy to answer your question.
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COVID-19


We advise you to read the Venue's Conditions of Entry before purchasing a ticket to any event at the venue. 

We encourage fans to arrive as early as possible to allow for a safe and distanced entry through gates. The entry process may take longer than you have previously experienced. We appreciate your patience. 

Patrons are allocated a specific entry gate, based on their seating location. This is the only gate you will be allowed to enter through. 

To fast-track your entry, we encourage you to attend the event without bags. 

In the instance a bag check is required, patrons will be responsible for unpacking and repacking their belongings. This will ensure no unnecessary contact occurs. 

As per NSW Health regulations, patrons attending events at Netstrata Jubilee Stadium are required to scan the QR code and check-in before heading to their seat. 

Patrons are encouraged to:

  1. Visit NSW Health for the current COVID-19 case locations and alerts 
  2. Download your mobile ticket before you arrive
  3. Forward tickets to the individuals attending within your group
  4. Download the Service NSW app before you arrive (available on iTunes and Android)
  5. Arrive early and enter via the gate displayed on your ticket
  6. Scan the QR code and check in before you proceed through the gates

It is a NSW Government requirement that all patrons wear a mask while inside the stadium, unless eating or drinking. Please ensure you bring your own mask. 




What has changed at the Stadium due to COVID-19?

Netstrata Jubilee Stadium has implemented various measure to ensure fans, staff and players remain safe while in the stadium. This includes: 
  • Hand sanitising stations are available at all Entry/Exit points as well as situated around the stadium
  • Additional sanitation measures to high-touch points, such as handrails is taking place, pre-, during and post-event
  • The stadium is now cashless meaning cash is no longer accepted for all food and beverage and ticket purchases
  • COVID marshals
  • Distance markers to ensure 1.5m spacing is maintained



Do I have to wear a mask?

Yes, as per the current NSW Health Order, all patrons are required to wear a mask inside the stadium, unless eating or drinking.

Please ensure you bring your own mask. 



How do we keep safe in closed areas i.e. toilet blocks or function rooms?

While at the Stadium, please follow the density quota signage displayed outside the room. If you are unsure, please ask a member of staff for assistance.



Do I have to socially distance in my seat?

Depending on the current Health Order, social distance restrictions may apply for events.

Please refer to the specific Event Page for more information regarding social distance requirements.



What do I do if I become unwell while inside the Stadium?

We ask that you do not attend the venue if you are unwell. For ticket refunds and COVID-19 returns, please contact Ticketek.

If you feel unwell during your visit, please notify a staff member immediately who will call for assistance from our first aid providers, who will attend your location.



Can I still pay for food and beverage or tickets using cash?

There will be no cash facilities at the Stadium. 

We are not able to facilitate any cash transactions, so please come prepared with a credit or debit card to pay for food and beverage, tickets etc. 

Food and beverage cards may be purchased with cash from F&B1 (western stand) or Scoreboard outlet (north-eastern stand) and are valid for three years.



What happens during wet weather? Can I move to an undercover seat?

Due to the strict COVIDSafe measures we are operating under, in the event of wet weather, we will not be able to relocate patrons. Please be prepared and bring your a poncho or raincoat, as they may not be available to purchase from the merchandise outlets.

 

ACCESSIBILITY


Is accessible parking available?

For most events, there is a limited number of accessible parking available on Park Street. 

For St George Illawarra Dragons matches, please call the Club on 02 9587 1966.

For Sydney FC matches, please call the Club on 02 8314 5100.

For Cronulla Sutherland Sharks matches, please call the Club on 1300 SHARKS (742 757).


Are assistance animals permitted? 

Guide dogs and other assiatance animals are permitted entry into the venue. Please ensure they are wearing their specific uniform so they can be easily identified.


How do I purchase accessible and carer/companion seating?

To book a ticket, please call Ticketek's Accessible Seating booking line on 1300 665 915 or view the Ticketek Accessible Seating guide.

Ticketek's Accessible Seating call centre operates: Mon – Sat (9am to 8pm AEST); Sundays & Public Holidays (9am to 5pm AEST).

If you arrive at an event with an accessibility requirement which was not accounted for at the time of your booking, our team will do the best they can to re-locate you to an appropriate area however relocation is not always possible.


Where can I find more information regarding accessible seating, lifts, toilets etc.?

Please visit the Accessibility webpage. 

 

TICKETING


How do I purchase tickets to an event at Netstrata Jubilee Stadium?

Ticketek is the authorised seller of tickets for events at the Stadium. 

All tickets should be purchased from a legitimate retailer and should you purchase a ticket via another service i.e. Viagogo, eBay, Gumtree, scalpers, or any other unauthorised seller, you risk that these tickets are fake, void and/or have been/will be cancelled.

Ticketek
13 28 49
https://www.ticketek.com.au 


Are there alcohol-free seating options?

Alcohol-free seating options are available through the ticketing agency. 

The location of the alcohol-free seating may change from time-to-time, dependant on the Hirer. 

Please refer to the specific seating map for each event.


I have lost my ticket, what should I do?

Please contact Ticketek on 132 849 to discuss. Keep a record of your transaction and account number to assist the staff to quickly and efficiently handle your query.

If you lose your tickets on the way to the event, please see one of the friendly staff members at the Gate D Box Office. Formal identification will be required from the person who purchased the tickets.


I have left my Membership card at home, what should I do?

Members who have forgotten or lost their ticket or membership card are required to visit the Gate D Box Office Collection Window to request a replacement ticket.

The original Membership card will be cancelled and new passes will be posted to the member by the Club, prior to the next home fixture where possible. If a Member requires a replacement membership card, a fee may be applicable.


Can I get a refund to an event at the Stadium?

Tickets may or may not be eligible for refund, depending on the event.

All ticket refunds are handled by Ticketek. Please visit the Ticketek refunds page for more information. 


I have injured myself and would like to relocate to a more accessible seat. What should I do?

Please contact Ticketek on 132 849 if you would like to change your original seating location due to medical reasons.

If you arrive at an event with an accessibility requirement which was not accounted for at the time of your booking, our team will do the best they can to re-locate you to an appropriate area however relocation is not always possible.


Do I qualify for a concession ticket?

Concession availability and entitlements vary from event to event, depending on the club or Hirer. Information about concession tickets will be provided at point of sale on the Ticketek website however a general overview can be found on our Ticketing information webpage.

 

EVENT DAY


Are there any items that cannot be brought into the Stadium?

Certain items are not permitted inside the venue. Please refer to the Stadium's Conditions of Entry for a list of prohibited items.


Am I allowed to bring a bottle of water, soft drink or other drinks into the Stadium?

Patrons are permitted to bring sealed plastic bottles of water, soft drink or sports drink into the Stadium up to 1.25L. Any opened drink bottles will not be permitted. 

Consider the environment and bring a re-usable drink bottle to refill.

Thermos containing tea, coffee and soup are allowed inside the stadium. 

Thermos' and drink bottles may be checked by security due liquor licensing requirements.


Can I bring a pram or stroller?

Prams and strollers are permitted into the venue however for safety reasons, must be stowed underneath seats. Prams and strollers should not be left inside gates as they are not monitored by staff.


Are umbrellas allowed in the stadium?

Umbrellas may be brought into the Stadium however cannot be opened in the seating bowl. The use of umbrellas within the Stadium should take into account patron comfort.

Please note umbrellas are considered a prohibited item for Asian Champions League matches.


Are pass-outs available?

Pass-outs are issued at the discretion of the Stadium. Should a pass-out be applicable, patrons will need to have their ticket scanned out at the gate specfied on their ticket and re-scanned on their way in to regain entry into the venue.

Pass-outs are available until 20 minutes prior to the scheduled full time.


How can I report anti-social behaviour?

To report any anti-social behaviour during events, please text 0447 114 397 and Stadium Management will deal with the issue as promptly as possible.  

If you would like to raise any concerns outside of event day, please send an email to info.jubileestadium@georgesriver.nsw.gov.au.


What happens if bad weather is forecast for an event?

Netstrata Jubilee Stadium is an outdoor, open-air venue. An event may be delayed if adverse weather is experienced, however, this decision is determined by the Hirer.

Patrons should check Jubilee Stadium news and the Hirer's social media pages for updated details, and prepare for wet weather by bringing jackets or ponchos. Umbrellas are permitted in to the venue however cannot be opened in the seating bowl.

Please note umbrellas are considered a prohibited item for Asian Champions League matches.


How do I find out about curtain raiser information or other upcoming events at the Stadium?

Find out what’s happening at Netstrata Jubilee Stadium, including match day timings, on our Upcoming Events page.


Can I purchase merchandise?

Merchandise outlets are located inside Gate B (at the back of the Western Grandstand) and The Hill (East).

For certain events, an external Merchandise outlet may be trading outside Gate A and in the precinct, outside Gate D.


What should I do if I want a birthday or other announcement on the big screen? 

The content on the big screen is run by the Hirers of our venue. Please contact the St George Illawarra Dragons, Cronulla Sutherland Sharks or Sydney FC with your request.

 

TRANSPORT AND PARKING


Please head over to our Getting Here page for information about transport and parking at Netstrata Jubilee Stadium.


How do I get to the Stadium?

Some pre-purchased tickets may include travel to and from the Stadium on train, bus, ferry and light rail services. 

The closest train station to Netstrata Jubilee Stadium is Carlton Station, approximately 700m away (10 minute walk). Extra stops are made for major events matches.

Kogarah station is also located nearby to Netstrata Jubilee Stadium, approximately 1.4km away (20 minute walk).
 
Both lines are serviced by the T4 Eastern Suburbs and Illawarra Line.

Sydney Buses runs the 422 line runs services from the City (Martin Place) to Kogarah Station and a number of regular Sydney Buses services including routes 958, N10 and N11 also stop close to the stadium.

Find full timetables and plan your trip using the Transport NSW Trip Planner


Is parking available at the Stadium?

There is no public parking available at the Stadium however limited parking is available in the streets surrounding the stadium.

There are various parking stations within easy walking distance to Kogarah and Carlton Stations. They are located at:

  • Kogarah Town Square (entry via Derby Street)
  • Kogarah Town Centre (entry via ramp from Railway Parade)
  • Hospital car park (entry via South Street)
  • Kogarah Station rail commuter car park (entry via Station Street)
  • Carlton Station rail commuter car park (entry via Railway Parade)

We encourage patrons to pre-plan their trip to the Stadium as the precinct can be very busy and congested.


Is there a shuttle bus available?

Unfortunately shuttle bus services are not currently running. Please keep an eye on the Getting Here page as we will update this if the shuttle bus service returns. 


Can I arrive via supporter bus or private coach?

Limited supporter bus and coach parking is available, depending on the event. 

It would be best to get in contact with us before you organise this type of transport so we can confirm parking arrangements with you. 

Email us at info.jubileestadium@georgesriver.nsw.gov.au or head to the Contact Us page for more options. 


How do I catch a taxi to or from the Stadium? 

There is a dedicated taxi rank at St George Leagues Club, which is across the road on Princes Highway. 

Taxis can be booked through Silver Service on 13 31 00 or Premier Cabs on 13 10 17.


Will there be road closures around the stadium during events?

There will be changes to the traffic conditions to the roads surrounding the Stadium. Please visit the Getting Here page for more information. 

 

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