Resale and scalping

Facts about ticket resale and scalping.
Ticketek is the only authorised ticketing agent for events at Netstrata Jubilee Stadium.

Phone: 13 28 49

Remember, ticket scalping is an offence!

For more information, click on the links below:  

Important information

The practice of buying and reselling tickets for profit has always existed however, in the digital era, the activity has increased substantially due to things like professional scalping. The most prominent of these is the website Viagogo.

Viagogo (and other similar websites) are NOT official ticket agents; they provide a platform on which ticket holders or scalpers can re-sell their tickets to other people.

These scalping websites are very sophisticated and give you the impression that you are purchasing tickets from the authorised seller. Sites like Viagogo have purchased advertising space on Google so that their website is the first to come up in a search for shows. They often charge a higher price for tickets as well as a large booking fee, making these tickets far more expensive than their face value. 

In many cases, there are plenty of tickets available to purchase through the official channels at the correct price. In some instances, the tickets have been sold multiple times or purchased using a stolen credit card and then cancelled by Ticketek’s Fraud Department. In those cases, these tickets cannot be honoured at our venue.

Apart from being widely criticised in the media, and by promoters and artists, Viagogo has been under investigation by Choice, NSW Department of Fair Trading and the ACCC. 

Please note Ticketek is unable to issue replacement tickets to customers who have been the victims of misleading or fraudulent re-sale practise. The Venue and Ticketek have no obligation to honour tickets purchased via unauthorised re-sellers if they are sold in breach of New South Wales Ticket Scalping Legislation.

If you have further questions, please email us at

What can you do?


Here are some practical steps you can take raise awareness about ticket resale: We encourage all ticket purchases to be completed through authorised sellers only. To check who the official ticket agent is for any event, always visit the venue or event website, or call the venue to double check.


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